FAQ

How to Make a Booking

Pinpoint your perfect pub and click the purple button
This will take you to the pub's own website for you to contact and book with them directly or it will take you to the pubs booking platform where you can book a room.

The postcode search for the pub area I would like to stay in isn’t working – how do I fix this?
If the exact postcode doesn’t work, don’t worry! Try typing the beginning of the postcode, for instance instead of CO4 9HT, just type in CO4. This will widen your search but will still be in the area you are looking at. Alternatively, you can widen your search further by typing in a Town, County or Region (e.g. East Anglia)

I’m having difficulty making a booking or finding a pub, what can I do?
Please don’t hesitate to contact Stay in a Pub via email on info@stayinapub.co.uk for any queries you may have. We will respond as quickly as we can during office hours, normally within 12 hours. Alternatively, you could give us a call between 9am - 5pm, Monday to Friday on 01206 752571.


Security

What do you do with my information?
Stay in a Pub never devolves your information to a third party and we don't store any of your card details. We may contact you using your email address and send you newsletters which can you opt out of when you have received one. Please see our Cookies Policy for more information about how we use cookies. 


General

We have children; are extra beds/cots available?
Most pubs accommodate for young children, however each pub is different. We suggest you have a look at their listing page on Stay in a Pub to double check or contact the pub directly when you book.

Do you check the standards of the pubs?
No, we don’t check the standards, we purely provide you with maximum choice. Each pub will have their ratings and awards displayed. We welcome your feedback on the pub and its facilities, whether it be good or bad. 


Cancellations & Complaints

I want to make a cancellation, how do I do this?
If you would like to cancel your booking, please contact the pub directly.

How can I complain about this site?
If you would like to complain please email us at info@stayinapub.co.uk and we will do our very best to make amends.

How can I complain about the Pub I stayed in?
Please contact us at info@stayinapub.co.uk 


Want to get your pub listed on Stay in a Pub?


How do I get more information about signing up my pub?
For more information, please contact Stay in a Pub on 01206 752571 or email us at info@stayinapub.co.uk or click 'Get Listed on Stay in a Pub' on the left hand side of this page. 

I’m only a small, independent pub can I still be included?
All pubs with accommodation are welcome, whether you are a small independent pub or a large chain of pubs. Everyone is treated the same!

What are the costs involved?
There is no cost is to be listed on the website. Depending on which listing package you choose there is either commission charged per booking or fixed fee for each year.  

Do I need to have my own website?
Not at all – a website is not necessary; we become your very own mini website for accommodation, as you have your own homepage and pictures, chosen by you. You can also add any awards you have and the facilities you have.

I already have a booking system; can I still sign up to Stay in a Pub?
Yes, we connect with various booking platforms such as Eviivo, Guestline, Booking.com, Guestlink, Laterooms, Welcome Online and Q Book. Please contact us to find out how we can connect to your current platform.